Business analysis is the
set of tasks and techniques used to work as a liaison among stakeholders in
order to understand the structure, policies, and operations of an organization,
and to recommend solutions that enable the organization to achieve its goals.
Business analysis involves understanding how organizations
function to accomplish their purposes, and defining the capabilities an
organization requires to provide products and services to external
stakeholders. It includes the definition of organizational goals, how those goals
connect to specific objectives, determining the courses of action that an
organization has to undertake to achieve those goals and objectives, and
defining how the various organizational units and stakeholders within and
outside of that organization interact.
Business analysis may be performed to understand the current
state of an organization or to serve as a basis for the later identification of
business needs. In most cases, however, business analysis is performed to
define and validate solutions that meet business needs, goals, or objectives.
Business analysts must analyze and synthesize information
provided by a large number of people who interact with the business, such as
customers, staff, IT professionals, and executives. The business analyst is responsible
for eliciting the actual needs of stakeholders, not simply their expressed
desires. In many cases, the business analyst will also work to facilitate
communication between organizational units. In particular, business analysts
often play a central role in aligning the needs of business units with the
capabilities delivered by information technology, and may serve as a
"translator" between those groups.
A business analyst is any person who performs business analysis
activities, no matter what their job title or organizational role may be.
Business analysis practitioners include not only people with the job title of
business analyst, but may also include business systems analysts, systems
analysts, requirements engineers, process analysts, product managers, product
owners, enterprise analysts, business architects, management consultants, or
any other person who performs the tasks described in the BABOK® Guide,
including those who also perform related disciplines such as project
management, software development, quality assurance, and interaction design.
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